Policies

Local Pickup - Chicks
Local pickup is in Minneapolis for 2025 and on the Monday of the week you select. Plan to pick your chicks up between 10 AM and 8 PM. You will receive an email when your chicks are ready. 

If you do not pick up your order by 8 PM on the Monday of your pickup week, you forfeit your chicks and the amount paid for them.

Chick Shipping Minimum
We require a minimum of 6 chicks to ship. This ensures the chicks stay warm enough in transit.

Chick Shipping Practices
We DO NOT ship with heat packs or Gro-Gel. Chicks have been shipped this way by the USPS for over 100 years. If you are not comfortable with our shipping practices, please do not place an order with us.

Live Arrival Guarantee
Chicks usually make their trip in the mail with no issues. However, if any chicks do not make it, send a picture of the chick(s) to hello@sadscientistfarm.com within 12 hours of receiving them and we will send a refund for the deceased chick(s). 

Livability Policy
Once chicks are delivered via USPS or picked up in person, we do not guarantee livability. Chicks just die sometimes, even under ideal conditions. We are not responsible for any losses once the chicks are in your care. 

Pullet Guarantee
If you receive an accidental male chick, send a picture to hello@sadscientistfarm.com and we will send a refund for the incorrectly sexed chick.

Shipped Hatching Egg Policy
Hatching eggs can take a beating in the mail. By having hatching eggs shipped, you are accepting the risk of having a 0% hatch rate. Seriously. We are not responsible for hatch rates on shipped eggs. 

Shipping Insurance Policy
If you purchase Shipping Insurance, we will ship replacement eggs if your eggs arrive broken, are lost by the USPS, or take more than 7 days to arrive.

Shipping Insurance must be purchased again to have coverage on replacement shipments. 

Local Pickup Hatching Egg Policy
There is no guarantee on hatching eggs. Twelve eggs does not necessarily equal twelve chicks—not in our incubators or yours. Fertility is monitored on an ongoing basis and we are not responsible for hatch rates once the eggs are in your possession. 

Order Cancellation Policy
Orders can be canceled for a full refund up to one week before your scheduled pickup/ship date. No refunds will be given for cancelations less than one week before your scheduled pickup/ship date.

Preorder Cancellation Policy
There is always risk when preordering a living animal that does not yet exist. There is always a chance we will not be able to fill your order and we won’t be able to notify you until the last minute. If we cannot fill your order, you may have the option to reschedule your order to a later date and if not, you will receive a full refund.